Returns and Refunds

We want you to love Tori Belle Cosmetics as much as we do.

If for any reason you are unsatisfied with your purchase that was made on our website, we have return options available.

To be eligible for refunds:  • Products must have been purchased through our website or the website of an affiliate.  • If you purchased directly from an Affiliate, please contact that Affiliate for returns. • All returns must be accompanied by all original components.  • All returns must be accompanied by the shipping label included in your package.
Please read the refund/return policy carefully. In order to be fair to all of our Affiliates and customers, we cannot make exceptions to the policy. 
To initiate a return, you must send an email to support@toribellecosmetics.com. In order to avoid fraud we cannot provide refunds without prior authorization.
Exchanges: We do not offer exchanges.
Shipping: We do not provide return shipping labels or pay for return shipping costs. 
Refund Period – Cosmetics: Cosmetic items (not including lashes) are refundable up to 14 business days, no questions asked, from the date listed on the order delivery confirmation.
Refund Period – Lashes: Lashes are refundable for up to 3 days after the delivery confirmation. That means that you have three days from the time the lashes arrive to email support@toribellecosmetics.com and initiate a return. Lashes must be returned with all of the components, including the Lash Anchors. 
Third Party Vendors: Items purchased from auction sites such as eBay, other third-party retail sites or in-person transactions are not eligible for return or refund. All refunds must be initiated by the original purchaser. 
Damaged or Defective Merchandise: If your item(s) arrive damaged please email support@toribellecosmetic.com and include a photo of the damaged item and your order number within 3 business days of the delivery confirmation date and we will provide a replacement of the item(s). Replacements must be of the same product and style. Damaged items do not need to be returned in order to receive a replacement. 
Product Credits: Products purchased with product credits are a final sale and are nonrefundable. If your item(s) arrive damaged please email support@toribellecosmetic.com and include a photo of the damaged item and your order number within 3 business days of the delivery confirmation date and we will provide a replacement of the item(s). Replacements must be of the same product and style. Damaged items do not need to be returned in order to receive a replacement.
Clearance: Clearance merchandise is a final sale and is nonrefundable. If your clearance item(s) arrive damaged please email support@toribellecosmetic.com and include a photo of the damaged item and your order number within 3 business days of the delivery confirmation date and we will provide a replacement of the item(s). Replacements must be of the same product and style. Damaged items do not need to be returned in order to receive a replacement. If the item(s) is no longer in stock, your order will be refunded.

Our Shipping Policy

We ship within 3-7 days of receiving your order, Monday through Friday. It generally arrives anywhere in the US within 3-5 business days or internationally, Alaska, Hawaii, Guam, Puerto Rico, APO, DPO, FPO, within 14 business days.

You will receive a tracking number via email after you order. 

 

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